Looking for ways to maintain information security on your mobile and online banking platforms? Watch our Ask a Banker video to learn tips on how to protect your banking information.

The “Ask a Banker” series features our knowledgeable team of bankers and staff answering your questions in their area of expertise. In this video, Warren Jones, U.S. Head of Fraud, Payment Systems and Deposit Risk Management at Santander, shares his expert insight on precautions you can take to better protect your banking information while using mobile and online banking platforms.

Readers should consult their own attorneys or other tax advisors regarding any financial or tax strategies mentioned in this article. These materials are for informational purposes only and do not necessarily reflect the views or endorsement of Santander Bank.

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Hello, my name is Warren Jones and I am responsible for fraud risk management at Santander Bank. My question is how safe are mobile and online banking? Mobile and online banking are safe when secured bank technology in the back end is met with alert consumers on the front end. Digital banking security begins with Santander and ends with you an educated Business Banking customer. Santander’s mobile and online banking security features include strong password requirements, and a five-digit pin for accessing your account. Device recognition will prompt for additional verification if anomalous activity is identified. Santander provides digital banking security alerts to ensure you're aware of any transactions or balance movement that may indicate fraud. As I mentioned, and educated customer is key and measures you can take to further protect your online account profile include update passwords frequently, never provide confidential information over the phone unless you initiated the contact. Check bank statements and profile regularly to ensure all transactions and activity is recognized. ensure accurate contact information is on file with your bank. and sign up for digital banking security alerts go paperless to avoid mail fraud. And finally use a secure wireless network with antivirus and malware protection software installed. For more ideas to help run your business visit Santander’s Business First at bussinesshub.santanderbank.com.


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